1. What Personal Information We Collect

We collect personal information that is necessary for us to provide our products and services to you. The types of personal information we may collect include:

1.1  Information you provide to us

• Your name, company name and ABN
• Postal address and delivery address
• Email address and telephone number
• Payment information — processed securely through Stripe. We do not store your full credit card details on our systems
• Information provided when you contact us by phone, email or through our website contact form
• Fleet and vehicle information relevant to configuring the CVMS platform for your operation

1.2  Information collected automatically

• IP address and browser type when you visit our website
• Pages visited, time spent on pages and referring website (via cookies and analytics tools)
• Device type and operating system

1.3  Information collected through the CVMS platform

• GPS location data from vehicles fitted with CVMS hardware
• Dashcam video footage transmitted through the platform
• Driver identification and operational data entered into the platform by your organisation

We collect only the personal information reasonably necessary to provide our products and services. Where possible, we give you the option of interacting with us without identifying yourself.

2. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• To process and fulfil your orders for hardware and subscription services
• To set up and configure the CVMS platform for your fleet
• To provide customer support and respond to your enquiries
• To send you order confirmations, invoices and service notifications
• To send you information about our products and services that may be of interest to you — you may opt out of marketing communications at any time
• To improve our website, products and services
• To comply with our legal obligations
• To process payments securely through our payment provider Stripe

We will not use your personal information for any purpose that is unrelated to why it was collected without first obtaining your consent, unless required by law.

3. Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties in the following circumstances:

3.1  Service providers

We engage the following third-party service providers who may handle your personal information in order to provide services to us and to you:

• Stripe — payment processing. Your card details are handled directly by Stripe and are subject to Stripe’s privacy policy
• Starlink (SpaceX) — satellite connectivity for the CVMS platform
• WooCommerce / WordPress — website and e-commerce platform
• Google — analytics and business profile services
• Email service providers — for order and service communications

We take reasonable steps to ensure that our service providers handle your personal information in accordance with the APPs and their own privacy obligations.

3.2  Legal requirements

We may disclose your personal information where required by law, court order, or a government authority.

3.3  No sale of personal information

We do not sell, trade or rent your personal information to third parties for marketing purposes.

4. Cookies and Website Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and to help us understand how visitors use our site.

We use cookies for:

• Essential website functions such as maintaining your shopping cart and session
• Analytics — we use Google Analytics to understand website traffic and usage patterns. This data is aggregated and does not personally identify you
• Remembering your preferences

You can disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website, including the checkout process.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:

• SSL/TLS encryption on our website
• Secure payment processing through Stripe — we do not store credit card details on our systems
• Access controls limiting who within our organisation can access personal information
• Secure data storage practices for customer records

In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

6. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you — contact us to request access
• Request correction of personal information that is inaccurate, incomplete or out of date
• Opt out of direct marketing communications at any time by contacting us or using the unsubscribe link in our emails
• Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, contact us at admin@gpstrackersaustralia.au. We will respond within a reasonable time and at no charge.

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

7. Privacy Contact

For any privacy-related enquiries, requests or complaints:

• Email: admin@gpstrackersaustralia.au
• Phone: 02 8764 0753 (Monday–Friday, 9:00am–5:00pm AEST)
• Mail: GPS Trackers Australia, PO Box 4549, Sydney NSW 2170

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1. Our Quality Commitment — 100% Pre-Shipment Testing

GPS Trackers Australia tests and verifies every unit of the Complete Remote Fleet Kit — including the AI Dashcam V3, Starlink Mini modem and GPS tracking device — as fully functional prior to dispatch. Every shipment is accompanied by a pre-shipment test certification confirming the hardware was tested and working at the time of leaving our facility.

Because of this, dead-on-arrival (DOA) or manufacturing-defect claims are extremely rare. The most common post-installation issues our customers experience arise from incorrect installation, incompatible vehicle wiring configurations, or improper setup. Our technical support team is available to assist with installation guidance before any return process is initiated.

Important: Before lodging any return or warranty claim, customers must contact our technical support team on 02 8764 0753 or admin@gpstrackersaustralia.au. Our team will work with you to diagnose and resolve the issue remotely. Many issues are resolved at this stage without the need for a return.

2. Change of Mind Returns

GPS Trackers Australia accepts change of mind returns subject to the following strict conditions. These conditions apply exclusively to change of mind. For returns of faulty products please refer to section 3.

Change of mind returns are accepted only where ALL of the following conditions are met:

• The return request is made within 7 calendar days of the date of delivery
• The product is unused, uninstalled and in its original factory condition
• The product is returned in its original undamaged packaging with all accessories, documentation and components included
• The product has not been powered on, connected to a vehicle, or had any configuration applied
• Written return authorisation has been obtained from GPS Trackers Australia prior to returning the item — unauthorised returns will not be accepted
• The customer provides proof of purchase (order confirmation or tax invoice)

The following deductions apply to all approved change of mind refunds:

• A 10% restocking and administration fee will be deducted from the refund amount
• Original outbound shipping and handling costs paid by GPS Trackers Australia will be deducted from the refund amount
• Return shipping to GPS Trackers Australia is at the buyer’s expense — we recommend using a tracked and insured service as we are not responsible for items lost or damaged in transit

GPS Trackers Australia does not accept change of mind returns where the product has been installed, powered on, connected to a vehicle, or where any configuration has been applied. The Complete Remote Fleet Kit is a professional installation product and once the installation process has commenced it cannot be resold as new.

To request a change of mind return, email admin@gpstrackersaustralia.au within 7 days of delivery with your order number and reason for return. We will respond within 2 business days with a Return Authorisation Number (RAN) and return instructions if your request is approved.

3. Faulty Products

Pre-shipment testing and installation responsibility:

All hardware is tested and certified as fully functional before dispatch. If a product appears to malfunction after delivery, the first step is to contact our technical support team. In the majority of cases, issues are related to installation and can be resolved remotely without the need to return the product.

If our technical support team is unable to resolve the issue and determines that the product has a genuine manufacturing defect or hardware fault — not attributable to installation error, misuse, physical damage, or incompatible vehicle configuration — we will offer a resolution.

Minor failures:

For minor failures — issues that can be remedied within a reasonable time — GPS Trackers Australia will at our election repair the hardware, replace the faulty component, or provide a refund.

Major failures:

For major failures — where the product would not have been purchased had the defect been known, is substantially unfit for purpose, or is unsafe — you may choose a full refund or replacement. In such cases GPS Trackers Australia will cover return shipping costs.

What is not covered under warranty:

• Damage caused by incorrect installation, including damage to wiring harnesses, connectors or the device resulting from improper connection
• Damage caused by connecting the device to incorrect voltage or incompatible vehicle electrical systems
• Physical damage including cracks, water ingress, or damage from impact
• Faults arising from misuse, neglect or use outside the product specifications
• Issues caused by third-party software, configurations or modifications
• Normal wear and tear

GPS Trackers Australia provides installation guidance documentation with every kit. It is the customer’s responsibility to follow the installation instructions and engage a qualified auto-electrician for installation. Warranty claims will not be accepted where the fault is attributable to incorrect installation.

4. Hardware Warranty

All hardware included in the Complete Remote Fleet Kit is covered by a 12-month manufacturer’s warranty against manufacturing defects from the date of delivery.

To make a warranty claim, contact admin@gpstrackersaustralia.au with your order number, a description of the fault and photographs or video of the issue where possible. Our technical support team will assess your claim and advise next steps within 2 business days.

5. Monthly Subscription — Cancellation Policy

The CVMS monthly subscription service ($120.00 per month plus GST) provides ongoing fleet connectivity and monitoring. The following cancellation terms apply:

• You may cancel your monthly subscription at any time by contacting us at admin@gpstrackersaustralia.au or by calling 02 8764 0753
• Cancellation takes effect at the end of the current billing period — you will continue to have access to the service until the period ends
• No refund is provided for the unused days of a billing period already paid, except where the service has failed to meet a consumer guarantee
• Monthly subscription fees are not refunded on the basis of change of mind

6. How to Make a Return or Warranty Claim

Step 1 — Contact technical support first (mandatory):

All return and warranty claims must be preceded by a technical support consultation. Call 02 8764 0753 or email admin@gpstrackersaustralia.au. Our team will attempt to diagnose and resolve the issue remotely.

Step 2 — Request a Return Authorisation Number (RAN):

If technical support cannot resolve the issue and a return is appropriate, we will issue a Return Authorisation Number (RAN). Returns received without a valid RAN will not be accepted and will be returned to the sender at their expense.

Step 3 — Return of the product:

Pack the product securely in its original packaging where required (change of mind returns). Include your proof of purchase, a written description of the fault, and your RAN clearly marked on the outside of the package. We recommend using a tracked and insured postal service.

Step 4 — Assessment and remedy:

On receipt of the returned product, our team will assess the hardware within 5 business days and advise of the outcome. Approved refunds will be processed to the original payment method within 5–10 business days.

7. How to Contact Us

For returns, warranty claims, privacy requests or general enquiries:

• Email: admin@gpstrackersaustralia.au
• Phone: 02 8764 0753 (Monday–Friday, 9:00am–5:00pm AEST)
• Mail: GPS Trackers Australia, PO Box 4549, Sydney NSW 2170